PersonaLInjuryClaimsGuide.com – Claims Management Procedures
Wednesday, August 31st, 2011 at 12:00 am
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Personal injury claims is a highly sought after career for graduates especially those with an LLB law degree or similar.It is possible to enter the profession with 'A' levels and GCSE passes with a view to studying for the ACII(Associate of the Chartered Insurance Institute) offered by the CII.
If you are in possession of an LLB degree your first choice career maybe to enter the legal profession to study for the Bar or to qualify as a solicitor.However,the insurance profession is good alternative career path for those who do not wish to become barristers or solicitors as this field offers a high legal content in the day to day work as a personal injury handler or claims consultant.
So what exactly is involved in personal injury claims management? As a claims handler you may be involved in handling motor personal injury claims or employers liability claims or one of the other classes of business. As a motor personal injury claims handler you may be expected to deal with a claim from initial notification to settlement.
At initial notification stage you are notified by claim form or a phone call of an accident which involves personal injury to either passengers in your insured's vehicle or a third party vehicle.There is usually also damage to either your insured's vehicle or third party vehicles or both.
You will need full details of the circumstances of the accident along with details of any independent witnesses to the accident. These may be pedestrians or other vehicle drivers and their passengers but not usually passengers in your insured's vehicle in particular if they are related to your insured.
Your insured is required by law to insure his/her vehicle to cover third party injury or damage under a third party only policy. In most circumstances the insured's vehicle will be insured under a comprehensive motor policy or third party fire and theft policy. Under the latter the insured has added fire and theft cover to the legal minimum cover in particular if the vehicle is just a 'run-about' and not expensive or it is not cost effective to insure it under a comprehensive policy.
If the insured's vehicle is covered by a comprehensive policy then as a claims handler you will be required to arrange for repairs to the vehicle unless it became a total loss as a result of the accident. In that case the insured will be entitled to the fair market value of the vehicle at date of loss.If the insured's vehicle is repairable you will be expected to authorise repairs to the vehicle at one of the insurer's nominated repairers.
During the period of repairs the insured will be deprived of the use of his vehicle and the policy may therefore provide for a replacement vehicle or courtesy car. This service is usually provided by the repairing garage. At the point when repairs are completed to the insured's vehicle he/she may be required to pay a contribution to the cost of repairs known as an excess. This may be a voluntary amount agreed at the time the policy was taken out or it may be an insurer imposed sum to reflect the age or driving history of the insured or it could be a combination of both these circumstances.
This payment by the insured is not dependent on liability for the accident although if the insured was not responsible he/she should be able to recover this sum from guilty motorist's insurers. Also,if the insured or any passengers in the insured's vehicle was injured then their claims for personal injury will be considered by the guilty driver's insurers.
As for personal injury claims or third party vehicle damage claims made against your insured these must be considered by you as the claims handler and subject to liability you must either settle or repudiate these claims. This is where independent witness evidence and any police report following the accident will be of immense value to assist your determination of liability for the accident.
You will need an appreciation of tort law and contract law when handling personal injury claims.As a graduate in law these disciplines will be familiar to you therefore making the task an easier process for you. You will need to study the insurers procedures for handling claims and policy terms and conditions. You will be expected to process a number of claims each day and work to targets which can be quite stringent leading to stress. However,if you can get on with people both colleagues and management this type of work may be just the ticket for you.
You will have to work solidly every day and you work in most cases will be measured for quantity as well as quality according to the insurer's standards. This is a very rewarding career and at the time of writing salaries are on an upward trend due to lack of suitable staff. For experienced personal injury claims handlers in London a salary of £28,000 to £35,000 and above is reasonable.If you are an 'A' level entrant studying for your ACII then £18,000 upwards with prospects is very achievable.
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